Support is available under the following Plans

FORTUNA Cover Plan

Call us anytime during Mon - Fri 9am to 5pm EDST on 02 96300190
Or Email support@fortuna.com.au

Receive free qualified upgrades and updates.
+ Access to the members only area.

FORTUNA Cover Terms & Conditions

1. General Policies. We reserve  the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question. We may also limit or terminate support service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability are subject to change at any time without notice. We also reserve the right to refuse support to a user who is not covered by any of the above plans. Please note that the cost of this Cover Plan does not contribute towards the subscription or purchase of the product. 

2. Service Availability. Support is limited to the eligible period  from the date of subscription to FORTUNA Cover. Service availability may occasionally deviate from stated hours due to maintenance and observed Australian public holidays. Call volumes fluctuate so too will response time.

3. Limitations . Inquiries are limited to the following areas: installation, upgrade assistance, basic usability and basic functionality, as described in the FORTUNA product documentation. We do not support connectivity, hardware, software or networking problems  that are caused by the use of other Third Party products, not developed or supplied by us. We do not cover inquiries relating to business practices or accounting principles. Determining the eligibility of your call will be up to the discretion of our support and/ or technical support team. The Cover Plan does not cover site visits. If such visits are required they will be charged at the prevalent hourly rates, plus traveling and accommodation expenses. 

4. Free Software Upgrades and Updates. FORTUNA  Cover entitles subscribers to upgrades without charge if such upgrades or updates become available during the term of your subscription. Normally the  upgrades and updates  will be available on our website. If for any reason you do need a CD to be sent, you will be charged for shipping, handling and the cost of  CD.